Happy Feet Guarantee: At Bioworld Shop, we want you to be absolutely thrilled with your personality-packed socks. While we’re confident you’ll love our animal-themed, seasonal, and botanical collections, we understand that sometimes a swap or return might be needed.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | Free for orders over $50 | 15-25 business days after shipment | EMS |
Note: Delivery times are estimates and may vary depending on your location and customs processing. We serve most regions globally, except for some remote areas and selected Asian countries.
Returns & Exchanges
Return Window & Conditions
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, and have original tags attached
- Processing Time: 5-7 business days after we receive your return
- Exchanges: Available for different sizes or designs
What Can Be Returned?
We accept returns for most items within 15 days of delivery, including:
- Animal & Dog collection socks
- Bamboo and Botanical series
- Seasonal collections (Christmas, Fall, etc.)
- Beer and Drinking-themed socks
- Bundles and Camping collections
- Birds and Farm Animals designs
What Can’t Be Returned?
To ensure hygiene and quality, we cannot accept returns for:
- Worn or washed socks – for obvious hygiene reasons!
- Items without original tags
- Personalized or custom orders (if applicable)
- Final sale items (clearly marked in our collections)
The Return & Exchange Process
Email us at [email protected] within 15 days of receiving your order. Use the template below to make it super easy!
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello Bioworld Shop Team,
I’d like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date you placed order]
Item(s) to Return/Exchange: [Product names and quantities]
Reason for Return/Exchange: [Size issue, design preference, etc.]
For Exchanges: [What you’d like to exchange for]
Preferred Resolution: [Refund/Store Credit/Exchange]
I confirm that the items are unworn, unwashed, and have all original tags attached.
Looking forward to your response!
[Your Name]
We’ll respond within 1-2 business days with:
- Return authorization
- Shipping address for returns
- Any special instructions
Package your items securely and ship to:
Bioworld Shop Returns
269 Elk Rd
Little Tucson, US 85724
Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error.
Once we receive your return, we’ll process it within 5-7 business days.
Refund Information
- Processing Time: 5-7 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Credit Card/PayPal: 3-10 business days to appear on your statement
- Original Shipping Costs: Non-refundable, unless return is due to our error
Exchange Timeline
Exchanges typically take 10-15 business days to process and ship, depending on product availability.
Special Holiday Note
For our Christmas collection and other seasonal items, we understand you might want to plan ahead! We offer extended return windows for holiday purchases – just contact us for details!
Need Help?
Our sock specialists are here to help make things right!
Email: [email protected]
Address: 269 Elk Rd Little, Tucson, US 85724
Response Time: 1-2 business days
Thanks for shopping with Bioworld Shop – where happy feet and happy customers are our specialty! 🧦✨