Hey there, sock lover! At Bioworld Shop, we want you to be absolutely thrilled with your personality-packed socks. While we’re confident you’ll love our animal-themed, seasonal, and botanical collections, we understand that sometimes a swap or return might be needed.

🔄 Quick Overview

  • Return Window: 15 days from delivery date
  • Condition: Unworn, unwashed, with original tags
  • Processing Time: 5-7 business days after we receive your return
  • Exchanges: Available for different sizes or designs

Our Return Policy Details

📦 What Can Be Returned?

We accept returns for most items within 15 days of delivery, including:

  • Animal & Dog collection socks
  • Bamboo and Botanical series
  • Seasonal collections (Christmas, Fall, etc.)
  • Beer and Drinking-themed socks
  • Bundles and Camping collections
  • Birds and Farm Animals designs

🚫 What Can’t Be Returned?

To ensure hygiene and quality, we cannot accept returns for:

  • Worn or washed socks – for obvious hygiene reasons!
  • Items without original tags
  • Personalized or custom orders (if applicable)
  • Final sale items (clearly marked in our collections)

🔄 The Return & Exchange Process

Step 1: Submit Your Request

Email us at [email protected] within 15 days of receiving your order. Use the template below to make it super easy!

📝 Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Hello Bioworld Shop Team,

I’d like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date you placed order]
Item(s) to Return/Exchange: [Product names and quantities]
Reason for Return/Exchange: [Size issue, design preference, etc.]
For Exchanges: [What you’d like to exchange for]
Preferred Resolution: [Refund/Store Credit/Exchange]

I confirm that the items are unworn, unwashed, and have all original tags attached.

Looking forward to your response!
[Your Name]

Step 2: Wait for Approval & Instructions

We’ll respond within 1-2 business days with:

  • Return authorization
  • Shipping address for returns
  • Any special instructions

Step 3: Ship Your Return

Package your items securely and ship to:

Bioworld Shop Returns
269 Elk Rd Little
Tucson, US 85724

Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error.

Step 4: We Process Your Request

Once we receive your return, we’ll process it within 5-7 business days.

💰 Refund Information

Refund Timeline & Method

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Credit Card/PayPal: 3-10 business days to appear on your statement
  • Original Shipping Costs: Non-refundable, unless return is due to our error

Exchange Timeline

Exchanges typically take 10-15 business days to process and ship, depending on product availability.

🎁 Special Holiday Note

For our Christmas collection and other seasonal items, we understand you might want to plan ahead! We offer extended return windows for holiday purchases – just contact us for details!

❓ Frequently Asked Questions

What if my items arrived damaged or incorrect?

Contact us immediately at [email protected]! We’ll cover all shipping costs for damaged or incorrect items and get you sorted right away.

Can I exchange for a different design?

Absolutely! We’d love to help you find the perfect socks from our Dogs, Bamboo, Botanical, or any of our fun collections.

What about international returns?

We accept returns from all our served regions (except some remote areas and selected Asian countries). International customers are responsible for return shipping costs and any customs fees.

📞 Need Help?

Our sock specialists are here to help make things right!

Email: [email protected]
Address: 269 Elk Rd Little, Tucson, US 85724
Response Time: 1-2 business days

Thanks for shopping with Bioworld Shop – where happy feet and happy customers are our specialty! 🧦✨